1. Introduction
1.1 11ic Casino reserves the right to modify the terms and conditions at any time without prior notice. These come into effect upon their publication on this page with no retroactive effect regarding bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play on 11ic Casino implies that any user of the platform accepts these terms.
2. Account
2.1 Opening an account is required in order to play for real money on 11ic Casino.
2.2 The minimum age required to create an account is 18 years.
2.3 Players residing in countries that are not available on the registration form cannot create an account or play on 11ic Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, telephone number, payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered “multi-accounting”, which is strictly prohibited and, in such a case, all accounts may be closed immediately by the fraud department.
2.5 If multiple players wish to play at our casino from a common network (dormitories, shared residences, etc.), or from the same household, we strongly advise them to contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a “username”, a “password”, “Last Name”, “First Name”, “email”, “phone number”, “residential address”, “gender”, “date of birth” and the “currency”. The name registered on the player’s account must correspond to the player’s legal name and identity.
2.7 It is the player’s responsibility to ensure that they are the only person able to access their account, by keeping their login information secure. We recommend that our users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The minimum suggested length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars that it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those that promote terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account management fees of 5 INR per month on any inactive credited account. In such cases, these fees will be deducted from the active cash balance until the account becomes active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players may recover the remaining funds in their inactive accounts by logging into their personal area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support in order to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotion restrictions, account closures, etc.
3.2 Any withdrawal request requires account verification beforehand. The required documents are as follows:
- A valid form of identification (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer’s full name and address. Considered proof of address are bank statements, payslips, water, gas or electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and the BIC/SWIFT code.
If you are unable to provide any of these documents, you must inform customer support.
3.3 All 11ic Casino accounts may be subject to a general or specific verification regarding the player’s age, identity, payment methods and compliance with our terms of use. If a player does not meet the required deadlines to verify their account, 11ic Casino reserves the right to temporarily suspend access to the games.
3.4 If you wish to verify your account prior to any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), be sure to upload all requested documents within the specified time frame following the instructions. Each link allows the upload of a single document.
3.6 The information on the documents submitted must match the information provided by the player when creating their 11ic Casino account. The player undertakes to inform customer support of any change in circumstances in order to keep the account up to date and verified by providing supporting documents.
3.7 The player must submit a complete file containing authentic, readable and good-quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) business day once all necessary supporting documents have been received. However, this timeframe may be affected by extraordinary and unusual circumstances.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises 11ic Casino to use Electronic Service Providers (ESPs) and/or third-party payment providers for the processing of financial transactions, and therefore agrees to be bound directly by the terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, for example their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must correspond to the first and last name of the holder of the 11ic Casino account.
4.5 The list of available payment methods may vary at the company’s discretion and/or according to the player’s geographic area.
4.6 By choosing to wager real money on games of chance, the user accepts the possible risk of loss.
4.7 Bets and deposits made on the site may be refunded under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 In order to make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless explicitly stated otherwise in the specific promotional terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in accordance with the standards imposed on us for anti-money laundering purposes.
5.4 Withdrawal methods are linked to the deposit methods used during previous deposits. If a payment method does not allow proper execution of a payment, we reserve the right to choose the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choice even if it is not the originally requested method. Withdrawal requests to non-refundable credit cards will be issued to an electronic wallet of choice or by bank transfer. In this case, all processing fees are the responsibility of the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or excepted at our discretion, for example for players with a privileged status.
5.7 Withdrawal requests can be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (in the case of a win obtained through a free sign-up bonus, for example), any balance exceeding the maximum authorised amount will be voided and removed from the account.
5.9 Any withdrawal request will cancel active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any related bonus amounts or winnings.
5.11 The processing time for withdrawal requests is 2 (two) business days once all account verification documents have been received, analysed and confirmed and provided that no further verification is required.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel all or part of the funds in the event of non‑compliance with these Terms and Conditions. The player will be informed by email. (see 14. Account closure and retention of funds).
5.13 It is the player’s responsibility to enquire about taxes and duties applicable to their winnings in their jurisdiction.
6. Bonus and Promotions
6.1 To view the terms and conditions for the use of bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 9:00 AM to 10:00 PM) or by email.
7.2 The user agrees to use proper and respectful language in interactions with members of the 11ic Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti‑Money Laundering and Terrorist Financing
8.1 We are subject to anti-money laundering and counter‑terrorist financing laws and must, in this regard, exercise reasonable due diligence on all accounts.
Information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided for our due diligence obligations, to carry out public searches and to perform checks in order to verify the accuracy of the information supplied.
8.3 While we carry out our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are completed.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the information required from the player or are unable to verify their identity, no activity may be undertaken on the account and the account will be blocked and/or closed. In such a case, we will return any deposited funds in the account at the time of the block and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds in order to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documents necessary for the performance of our obligations. Any communication requesting the provision of information/documentation should not be considered a final communication in this regard.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other action that may be required by law. No winnings will be paid in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will not be able to deposit until the limit is reset. Please note that deposits already made during the period will be taken into account when calculating the limit.
9.2 The player may, at their discretion, choose to limit their access to their gaming area for a defined period using the “Account Freeze” option from their Cashier. Following this restriction, active funds will be frozen and no transactions may be carried out on the account. The player will regain access to their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for an account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.11icwithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over Cashier options, which means they can only be changed or removed by the player. Any increase or removal of a limit will take exactly 24 hours to become effective.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted on our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or business associated in any way or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players' personal data in accordance with this Website’s Privacy Policy.
Collection of personal data
11ic Casino ensures that our players' personal data is always obtained lawfully and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or guidance. This enables us to provide our players with a safe and user‑friendly browsing experience. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when it is in accordance with our legally binding duties or obligations. 11ic Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is retained securely in accordance with legal requirements on data security and retention. Under applicable laws and regulations in India, 11ic Casino is required to maintain a secure online record of all registered players. In addition, 11ic Casino must retain all personal data submitted at registration and all data generated during the operation of a player account for at least five years from the player's last transaction or account closure. 11ic Casino will retain this information for the period required by applicable Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The 11ic Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly called "Cookies". The use of a cookie is in no way linked to the player's personal information, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the www.11icwithdrawal.shop website cannot function correctly if cookies are disabled.
Communication
11ic Casino may communicate informative and/or promotional content to its registered members via newsletters and/or SMS. The user may unsubscribe from newsletters at any time by clicking the "Unsubscribe" button at the bottom of the email or by replying with the word "STOP" to the SMS received.
11. Complaints
11.1 The player may contact our customer service at [email protected] and follow the instructions on the website to notify us of any complaint and/or malfunction concerning our services (registration form, transactions, bets, winnings…).
11.2 If a bet is not recorded in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any stake placed cannot be subject to a refund request.
11.3 Complaints are handled by the support team and forwarded to management if necessary. All complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site's operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes or tropical storms; war, insurrection, arson, embargoes, acts of civil or military authorities, or terrorism; fibre optic cuts, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of infrastructure providing telecommunications and information services; hacking
(hacking).12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 Game rules and platform services are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any responsibility in the event of breach or violation of the applicable law. Otherwise, we reserve the right to refuse your account registration or to disable your account. Additionally, players declare that they are not residents of the United States and its territories or of India. 11ic Casino also prohibits persons located in or residing in certain jurisdictions.
13. Account Closure and Retention of Funds.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed, within 24 business hours, wherever possible.
13.2 11ic Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such a case, the player immediately loses all rights to bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the cause, if we detect cheating, irregular play, collusion, fraud/criminal activity, or breach of these Terms and Conditions, we reserve the right to withhold any funds remaining in the balance. If it is not possible to pay the full balance at once due to payment limits or for other reasons, the account will remain open until the total amount has been withdrawn by the player.
13.4 Any real cash balance on your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we withhold such funds for the reasons stated above.
13.5 Also, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances :
a. If you have more than one active account with 11ic Casino ;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc) ;
c. If you provide incorrect or misleading registration or player profile information ;
d. If you are not of legal age in the province/state/country and/or jurisdiction where you reside ;
e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play on your account ;
f. If you did not play individually for your own personal entertainment (i.e., if you played professionally, with the intention of exploiting our bonuses, or in concert with one or more other players as part of a club, group, etc.) ;
g. If you have requested a chargeback for one of the deposits made with your credit card or any other payment method associated with your account or if you have threatened to do so ;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering or fraudulent activities ;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated “bots”) designed specifically to defeat 11ic Casino, increase your chances of winning or that you have adopted irregular betting or staking habits and/or strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as the use of the Martingale system, the Paroli Betting System or Bonus Hunting (non-exhaustive list) is not permitted ;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage relating to, but not limited to, the system, balances, bonuses, free spins… Related winnings may also be frozen and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are additional to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After filing a dispute regarding a deposit-related issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the amount of the refund requested.
14.5 This request will be forwarded to the competent department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 If a refund is agreed, the refunded amount will be an accurate reflection of what is owed to the player and proportional to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the identity of the account holder has been established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method as the one used for deposits. In cases where the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not staggered over a period of time.
14.12 If the request is not approved, the player will be informed of the reasons why their request was denied.
14.13 If the player is still not satisfied, they must send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaints procedure policy. (see 11. Complaints)
14.15 Where possible, the time period between a refund request and the resolution, whether approving or denying the refund, will not exceed 72 hours from receipt of the request.
